Privacy Policy

ActsEra, a subsidiary of Acts Care Limited (ABN registered not-for-profit charity), is committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations as an NDIS registered provider under the NDIS Act 2013 and the NDIS Quality and Safeguards Commission requirements.

By using our website or submitting information through our enquiry form, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

We may also collect technical information automatically when you visit our website, including your IP address, browser type, and pages visited. This information is collected through analytics tools and is used solely to improve our website experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• ●Responding to your enquiry about our Supported Independent Living (SIL) services
• ●Providing you with information about ActsEra's services in your preferred region
• ●Connecting you with the appropriate support team within our organisation
• ●Sending follow-up communications related to your enquiry (you may opt out at any time)
• ●Improving our services and website experience
• ●Meeting our legal and regulatory obligations as an NDIS registered provider

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored in secure, encrypted databases with access restricted to authorised personnel only.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

4. Disclosure of Your Information

We may disclose your personal information to:

• ●Acts Care Limited — our parent organisation, for the purpose of coordinating your care and services
• ●Service delivery partners — where necessary to provide the services you have enquired about
• ●Government agencies — including the NDIS Quality and Safeguards Commission, where required by law or regulation
• ●Third-party service providers — such as email platforms (for sending communications) and analytics providers (for website improvement), who are bound by confidentiality obligations

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

• ●Access the personal information we hold about you
• ●Request correction of any inaccurate, incomplete, or out-of-date information
• ●Withdraw consent for us to use your information for direct marketing at any time
• ●Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

6. NDIS-Specific Privacy Obligations

As an NDIS registered provider, ActsEra and Acts Care Limited are subject to additional privacy obligations under the NDIS Act 2013 and the NDIS Quality and Safeguards Commission. These include:

• ●Maintaining the confidentiality of all participant information
• ●Collecting only the minimum information necessary to deliver services
• ●Ensuring all staff are trained in privacy and confidentiality requirements
• ●Reporting any notifiable data breaches to the Office of the Australian Information Commissioner (OAIC) and affected individuals

7. Cookies and Analytics

Our website uses analytics tools to understand how visitors interact with our site. These tools may use cookies — small text files stored on your device — to collect anonymous usage data such as pages visited, time spent on the site, and referral sources. This data is aggregated and does not personally identify you. You can manage cookie preferences through your browser settings at any time.

8. Third-Party Links

Our website may contain links to external websites, including the NDIS, Acts Care Limited, and other organisations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

11. Complaints

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):